CDC Software adds new application to its market-leading enterprise complaints and feedback management suite
Respond Runner offers powerful new automation features for more effective management of customer feedback
HONG KONG, LONDON -Oct. 11, 2007 - CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, has announced Respond Runner, a new application in the latest release of its CDC Respond 3 XA suite of enterprise applications for customer complaint and feedback management. Respond Runner offers powerful new automation and scheduling features that streamline processing and analysis of business data that also help improve an organisation's overall operational efficiency.
In addition to Respond Runner, the CDC Respond 3 XA product suite comprises Respond CenterPoint, Respond TouchPoint, Respond Handler, Respond Customer, Respond Insight and Respond Intelligence. As well as the powerful new automation features introduced with Respond Runner, this version release, CDC Respond 3 XA v3.70, offers deeper analytical capabilities to ensure businesses are able to determine, prioritise and fix underlying issues with products, services or personnel. Other new enhancements include critical threshold monitoring and alerting, new standardised templates for Respond Handler and Respond TouchPoint, post-feedback surveys and support for Microsoft Office 2007 and Windows Vista.
CDC Software's head of product management for CDC Respond, Ian Mapp, comments: "Our customers focus on removing the causes for customer dissatisfaction and increasing loyalty and advocacy. With Respond Runner, businesses can now process and analyse their data even more efficiently. CDC Respond gives organisations of any size virtually everything they need to handle customer complaints and feedback in a way that best suits their business objectives. CDC Respond is based on our extensive experience in this market, and is specifically designed to meet the varying business requirements of organizations that need a range of flexible tools to manage customer complaints and feedback since each of their departments have different needs."
Respond CenterPoint allows customer service personnel and feedback handlers to log, track, manage and report on all forms of feedback data. Both Respond TouchPoint and Respond Handler are web-based applications, designed to allow any customer-facing employee to log feedback data, process and resolve cases as required. Respond Customer allows an organisation's customers to register feedback, including complaints, and track the progress of issues via the company's website. Respond Insight and Respond Intelligence are powerful analytics tools, offering businesses a flexible, interactive way to analyse the data received through customer complaints and feedback. Since it gives organisations a single, accurate source of data analysis, Respond Intelligence allows management information to be shared and evaluated across an entire organisation.