The Customer-Driven Company

What does it mean to be "The Customer-Driven Company"? For CDC Software, the answer is two-fold.
A customer-driven company is one that demonstrates a superior ability to understand, attract, and keep valuable customers. This ability is founded on good customer knowledge and good customer service—listening closely to customer needs and responding with solutions that meet these needs more successfully than any other company.

Being customer-driven also means having the business agility to change and evolve along with your customers, responding to shifting needs, market change, and new opportunities as they arise. To meet this challenge, a company needs to have the adaptable business culture and flexible technical infrastructure to respond to change.

As a company, CDC Software strives to fit this description in all of our activities, from our first contact with a potential customer through the full extent of our relationship—a relationship we do everything to ensure will be strong and enduring and provide value to our customers.

But in addition to being customer driven ourselves, we want to help you become customer driven.

Our business is your success with your customers. Our goal is to equip you with the technology solutions and services you need to become a customer-driven market leader. We help you deliver a responsive, differentiated, and superior customer experience, while at the same time giving you the tools you need to run your business more productively, efficiently, and profitably.

Our Commitment to You

CDC Software offers unique advantages that give your company a competitive edge by helping you implement winning customer-driven strategies. Through our "Customer-Driven" strategy we provide:

  • Industry specialization: We develop industry-specific solutions in collaboration with our customers. By focusing on specific industries in which we have deep expertise and a thorough understanding of unique business processes and requirements, we deliver solutions that better meet your needs at a lower total cost of ownership.
  • Unique product advantage: Leading companies worldwide rely on us to support their enterprise-wide deployments. Our products streamline and optimize processes across the enterprise to align with your customer-driven priorities. CDC Software's flexible technology approach ensures you will have the power to evolve with business—and customer—needs.
  • Global reach: A truly international company, CDC Software serves customers in more than 50 countries through our 22 global offices. With our corporate headquarters in the United States, a strong presence in EMEA, Australia, and South America, and a notable presence in China and Japan, we use our global experience and resources to bring you best practices and deliver superior products and services.
  • Committed to your success: We work alongside our customers to ensure success in every phase of their deployment from implementing to using our solutions. Among our more than 5,000 customers are countless companies that are leaders and innovators within their respective industries. They have experienced tremendous results with CDC Software solutions. Our track record clearly demonstrates our commitment to helping you succeed with your customers.