CDC Respond Support Login

Our online support services are available 24 hours a day to customers and partners with current support contracts. Using our support portals, you can submit service requests online and track their progress, escalate issues to live technical support specialists, and access a growing collection of CDC Respond product resources.

Support Login

The Customer Portal

  • Personalized Portal: Customize your home page to see only the information you want.
  • Support Incident Management: Open, update, and check the progress of support incidents and search previous support incidents online for faster, more efficient problem resolution.
  • Forums: Collaborate with other CDC Respond customers. Share knowledge, best practices, and ideas with your peers in the customer community.
  • Knowledge Base: Coming soon for CDC Respond.
  • Downloads: Coming soon for CDC Respond.
  • Customer feedback: Provide feedback each time we resolve a support incident for you. Your response helps us assess and measure how well we are serving you and shapes the direction of our support services.
  • News and Events: Keep up-to-date with the latest announcements, register for live and on-demand webcasts.

Quick Facts

  • Incidents submitted through our Customer Portal are resolved up to 30% faster
  • Over 80% of customer incidents are now submitted through our Customer Portal
  • Global Technical Support's current customer satisfaction rating is 93%

Phone Support

  • When you need live support - or when you can't find what you need on the Customer Portal - contact our global support specialists.
  • United Kingdom: +44 (0) 870 735 8438
  • Ireland: +44 (0) 870 735 8438
  • North America: +1 800 771 6244
  • All Other Countries: +44 (0) 870 735 8438